At D’vibex, we take pride in offering premium quality perfumes crafted with care and precision. To ensure transparency and a smooth shopping experience, please review our Cancellation and Refund Policy below.

Order Cancellation

Orders placed on our website can only be cancelled before they are shipped. Once the order is processed and dispatched, it cannot be cancelled. If you wish to cancel your order, please contact our customer support team immediately at info@dvibex.com or call us at 8882160082. Cancellation requests made after dispatch will not be accepted.

No Returns Policy

Due to the personal nature and hygiene standards of our perfume products, we do not accept returns once the product is delivered. We recommend reviewing product details and fragrance descriptions carefully before making a purchase.

Refunds

Refunds are only applicable under the following conditions:

• You cancelled your order before it was shipped.

• You received a wrong or damaged product (must be reported within 48 hours of delivery with photo/video proof).

If your refund is approved, it will be processed to your original payment method within 7-10 business days.

Damaged or Incorrect Products

In the rare case that you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the package and product. Once verified, we will arrange for a replacement or issue a refund as applicable.

If you have any questions or need assistance, feel free to contact us at info@dvibex.com or call us at [Insert Phone Number]. We are here to help!

Thank you for shopping with D’vibex – The Scent of Luxury.